We want you to love Mooncast. If not, we’ve got your back — within 7 days.

1. 24-Hour Money-Back Guarantee

• Full refund if requested within 24 hours of purchase
• Applies to new subscriptions only
• Refunds are processed 3–5 business days

2. 50% Refund After 24 Hours

After the first 24 hours and up to 7 days from purchase, customers are eligible for a 50% refund.

After 7 days, all sales are final — this includes renewals, upgrades, and multi-month plans.

3. How to Request a Refund

To request a refund, email support@mooncastiptv.com with the following details:

• The email address used at signup
• Your order number or transaction ID
• (Optional) Reason for the refund request

4. Exceptions

Refunds will not be issued if:

• The user violated the Terms of Service
• The account was terminated for abuse or misuse
• More than 50% of the service or subscription period has been used

5. Crypto Payments

Refunds for crypto are issued in USDC & USDT (TRC20) to the original wallet.

Contact Us

Email: support@mooncastiptv.com