Experience Mooncast with confidence. Every new subscription is protected by our 7-Day Satisfaction Guarantee.

1. 24-Hour Risk-Free Guarantee

We offer a full money-back guarantee within the first 24 hours of your initial purchase. If you are not satisfied for any reason, simply contact our support team within 24 hours and your payment will be refunded in full — no questions asked.

This guarantee applies to new subscriptions only and does not apply to renewals, upgrades, or additional device activations.

2. 7-Day Satisfaction Guarantee

From 24 hours up to 7 days after purchase, our team is committed to resolving any verified technical issues affecting your service experience.

If a confirmed service-related issue cannot be resolved by our support team, a partial refund may be considered at our discretion.

After 7 days from the date of purchase, all sales are considered final.

3. Refund Eligibility Conditions

Refunds may not be granted in the following situations:

- Violation of our Terms of Service
- Account suspension due to abuse or misuse
- Issues caused by incorrect device configuration outside our support scope
- ISP blocking, regional restrictions, or user-side internet performance issues
- Failure to verify device compatibility before purchase

4. Payment Method & Processing

Refunds are issued using the original payment method whenever possible.

PayPal refunds are processed within 3–5 business days depending on PayPal processing times.

Bitcoin and USDC refunds are issued to the original wallet address used for payment. Due to blockchain network fees and market volatility, crypto refunds may be adjusted to reflect transaction costs at the time of processing.

5. How to Request a Refund

To request a refund, please contact us at support@mooncastiptv.com and include:

- The email address used during purchase
- Your order number or transaction ID
- A brief explanation of your request

6. Final Notes

By purchasing a subscription, you acknowledge that you have read and agreed to this Refund Policy. We encourage all customers to contact our support team first — most issues can be resolved quickly and efficiently.