We respect your privacy. We collect only what is necessary to provide and improve our services.

1. Information We Collect

Personal Information: When you register or purchase a subscription, we may collect your name and email address. Payment information is processed securely through third-party providers. We do not store full credit card details on our servers.

Technical Information: We may collect limited technical data such as device type, general location (based on IP), and connection information to ensure service functionality and prevent abuse.

Cookies: Our website may use essential and performance cookies to improve user experience, maintain login sessions, and analyze website performance. You may disable non-essential cookies through your browser settings.

2. How We Use Your Information

We use collected information to provide and manage your subscription, process payments, communicate important updates, respond to support requests, prevent fraud, and improve overall service performance.

3. Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following legal grounds: performance of a contract (providing your subscription), legitimate business interests, compliance with legal obligations, or your consent where applicable.

4. Data Sharing

We do not sell, rent, or trade your personal information. Data may be shared only with trusted third-party service providers strictly for payment processing, hosting, infrastructure, analytics, or legal compliance purposes.

5. Data Security

We implement industry-standard technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Billing records may be retained as required by applicable law.

7. International Data Transfers

Your information may be processed in countries outside your country of residence. Where required, we ensure appropriate safeguards are implemented to protect your data.

8. Third-Party Applications

Our services may be accessed using third-party applications, devices, or media players. We are not responsible for the privacy practices or policies of external software or platforms.

9. Your Rights

You may request access to, correction of, or deletion of your personal data. You may also opt out of marketing communications at any time using the unsubscribe link provided in emails or by contacting us directly.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

For privacy-related questions or requests, please contact us at:
info@mooncastiptv.com
support@mooncastiptv.com