MoonCast IPTV Refund Policy

Last Updated: March 2026

In Plain Language

If something goes wrong on our side and we cannot fix it — you get every dollar back.

If you change your mind within 7 days — 50% back, no questions asked.
After 14 days — the subscription is final. You used it, it worked.

"We know you have options. We know trust is earned, not claimed. This policy exists because we built MoonCast for people who are tired of paying too much for TV — not to trap anyone. If we fail you, we don't deserve your money. It's that simple."

Section 1

When the Problem Is Ours — Full Refund, Keep Your Access

If MoonCast fails to deliver — server issues, channels not loading, persistent problems we cannot resolve — our support team will work with you until it's fixed. We resolve the vast majority of issues quickly.

But if we genuinely cannot fix it? You get a full refund. No time limit. No conditions.

Issue From Our Side

100% Refund

If our team cannot resolve the issue — full amount back, no time limit, subscription stays active until resolved

Section 2

Changed Your Mind — Tiered Refund

The service is working. Everything is fine. But it's just not for you right now. We understand — and we don't make it complicated.

Within 7 Days

50% Back

No questions asked. You tried it, it worked, it's just not the right time.

After 14 Days

No Refund

You've had full access. The service delivered. The sale is final.

Service Issue — Any Time

100% Back

If we cannot resolve the issue, a full refund will be issued.

Fourteen days is more than enough time to know if MoonCast works for your setup. After that window, you've been streaming — the subscription has done its job. This applies to new subscriptions only. Renewals and additional connections are not eligible for change-of-mind refunds.

Section 3

When Refunds Don't Apply

We want to be honest with you about when we won't issue a refund:

Renewal payments — this policy covers initial subscriptions only
Violation of our Terms of Service
Account suspension due to abuse or misuse
Change-of-mind requests after 14 days where the service is working correctly
Issues caused by your own device configuration that our support cannot reach
Disruptions caused by your ISP, regional restrictions, or your internet connection
Failure to verify device compatibility before purchasing

If you are unsure whether MoonCast works on your device or in your region — ask us before subscribing. Our support team answers in minutes, 24/7. We would rather answer a question than process a refund.

Section 4

Payment Processing

PayPal refunds are processed within 3–5 business days.

Bitcoin and USDC refunds are sent to the original wallet address. Due to blockchain network fees and market volatility, crypto refunds may be adjusted to reflect transaction costs at the time of processing.

Section 5

How to Request a Refund

Email us at support@mooncastiptv.com with:

The email address used during purchase
Your order number or transaction ID
A brief description of your request

We process all refund requests within 24 hours of receiving them. No chasing. No waiting a week. You hear back the same day.