Last Updated: March 2026
MoonCast acts as a third-party provider that connects customers with independent IPTV service providers. We do not own, operate, or host the streaming content itself. We respect your privacy and collect only what is necessary to process your order and forward your subscription request to our upstream provider. This policy explains what information we collect, how we use it, and your rights regarding that information.
Personal information. When you purchase a subscription through MoonCast, we collect your email address so we can deliver your login credentials. Payment information is processed entirely by third-party payment providers — we do not store card details or crypto wallet information on our servers.
Technical information. We may collect limited technical data such as device type, general location based on IP address, and connection information to ensure the reselling platform functions properly and to prevent abuse.
Cookies. Our website uses essential cookies to maintain login sessions and basic site functionality. Performance cookies may be used to analyse website performance. You can disable non-essential cookies through your browser settings.
We use the information we collect to:
We do not use your information for advertising purposes and we do not sell, rent, or trade your personal data to third parties.
We process personal data based on one or more of the following legal grounds: performance of a contract (processing your order as a reseller), legitimate business interests, compliance with legal obligations, or your consent where applicable.
We do not sell, rent, or trade your personal information. Because MoonCast operates as a third-party reseller, your email address is shared with the upstream IPTV provider strictly for the purpose of generating and delivering your subscription credentials. Data may also be shared with trusted providers for payment processing, hosting, infrastructure, or legal compliance. All such providers are contractually required to handle your data securely.
We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect your data.
We retain personal data only as long as necessary to process your order, provide customer support, comply with legal obligations, resolve disputes, and enforce our agreements. Billing records may be retained as required by applicable law.
Your information may be processed in countries outside your country of residence, including by the upstream IPTV provider whose service you are subscribing to. Where required, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy law.
MoonCast is a reseller. The actual IPTV streams, servers, and service infrastructure are owned and operated by independent third-party providers. Additionally, the service is accessed through third-party applications and media players such as IPTV Smarters, TiviMate, and others. We are not responsible for the privacy practices, data handling, or policies of any upstream IPTV provider, external software, or platform. We encourage you to review the privacy policies of any third-party services and apps you use.
You have the right to request access to, correction of, or deletion of your personal data at any time. You may also opt out of service-related communications by contacting us directly. To exercise any of these rights, email us at support@mooncastiptv.com.
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
Questions about your privacy? Contact us at support@mooncastiptv.com and we will respond within 2 hours.