We do not log streams • do not sell data • never store cards

1. Information We Collect

A. Personal Information

Data	Purpose
Name	Account & support
Email	Login, updates
Payment Method	Tokenized – never stored on our servers

PayPal & Crypto Payments: No personal or financial data stored. Transactions processed securely via third-party gateways.

B. Technical Data

• Device type
• Connection speed

C. Cookies

Type	Purpose	Disable?
Essential	Login, playback	No
Performance	Speed & quality logs	Yes
Marketing	Targeted ads	Yes

2. How We Use Data

Use	Example
Service Delivery	Send M3U playlist link
Payments	Process via Stripe, PayPal, or crypto
Support	Troubleshoot buffering
Improvement	Optimize server routing

3. Data Sharing

We NEVER sell your data. Period.

With	Why	Security
Stripe / PayPal	Secure payment processing	PCI-DSS compliant
Crypto Gateways	Anonymous crypto payments	No data stored
CDN & Hosting	Fast, secure streaming	End-to-end encryption
Legal Authorities	Only if required by law	Court order only

4. Security

• AES-256 encryption at rest & in transit
• SSL/TLS 1.3 enforced
• Enterprise-grade DDoS protection
• Daily encrypted offsite backups
• Third-party penetration testing quarterly

5. Retention

Data	Retention Period
Account Data	Active + 1 Week after cancellation
Billing Records	7 years (legal requirement)
IP & Logs	24 hours (then anonymized)

Want it gone? Email support@mooncastiptv.com → Deleted in 48 hours.

6. Your Rights

• Access / Edit → User Dashboard
• Delete Account → One-click deletion
• Opt-out of emails → Unsubscribe link
• GDPR / CCPA Requests → Email us anytime

7. Children

Service not intended for children under 13. Any detected child data is deleted immediately.

8. Changes to Policy

Major changes? We’ll email you 30 days in advance.

Contact Us

Privacy Questions: info@mooncastiptv.com
Support: support@mooncastiptv.com